Shipping policy
Shipping Policy
Last updated: May 15, 2026
Free shipping on all US orders. Always.
Every Chewral order ships free anywhere in the United States — no minimum, no membership, no hoops. We absorb shipping so you don't have to think about it.
Where we ship
We currently ship to all 50 US states, plus Washington D.C. and US military APO/FPO addresses. International shipping (UK, Canada, Australia, New Zealand, Ireland, South Africa) is on our roadmap — sign up to our newsletter to hear when it launches.
Processing time
Orders placed before 2 p.m. Eastern Time, Monday through Friday, are processed and shipped the same day. Orders placed after 2 p.m. ET, or on weekends and federal holidays, are processed the next business day.
Delivery time
Once shipped, your Chewral order typically arrives within:
- 3 to 5 business days for most US destinations
- 5 to 7 business days for Alaska, Hawaii, US territories, and APO/FPO addresses
Delivery times are estimates provided by our carriers and may vary during peak seasons (Black Friday, December holidays) or due to weather and carrier delays.
Tracking your order
You'll receive a tracking link by email as soon as your order ships, typically within 24 hours of placing it. Use our order tracking page to check status in real time.
Carrier
We ship via USPS and UPS, selecting the fastest option for your address at no additional cost to you.
Lost or stuck packages
If your package is marked delivered but you haven't received it, please:
- Wait 48 hours (carriers occasionally mark packages early)
- Check with neighbors, household members, and your building's mail area
- If still missing, email us at support@chewral.shop with your order number — we'll work with the carrier to locate it or send a replacement
Damaged on arrival
If your pack arrives crushed, opened, or damaged, email support@chewral.shop with photos within 7 days of delivery. We'll send a replacement at no cost.
Subscriptions
Active subscriptions ship automatically on your chosen frequency (every 30, 60, or 90 days) with the same free shipping. You'll receive an email reminder 3 days before each scheduled shipment, with the option to pause, skip, or adjust your delivery.
Address changes
If you need to update your shipping address after placing an order, contact us immediately at support@chewral.shop. We can usually update unprocessed orders, but once a package has been handed to the carrier we cannot redirect it.
Questions?
Reach us at support@chewral.shop — Monday–Friday, 9 a.m.–6 p.m. Eastern Time. We respond within 24 hours.
