Refund policy

Refund Policy

Last updated: May 15, 2026

You're covered by our 60-day money-back guarantee.

If Chewral isn't right for you, you have 60 days from the delivery date to request a refund — no questions asked. Whether you didn't notice the enamel improvements you hoped for, the flavor wasn't your favorite, or you simply changed your mind, we've got you.

How to request a refund

Email us at support@chewral.shop with:

  • Your order number
  • The reason for your refund (briefly — we use it to improve)

Our team will respond within 24 hours on business days (Monday–Friday, 9 a.m.–6 p.m. Eastern Time) and guide you through the next steps.

Conditions

  • The product must have been purchased on chewral.shop
  • The refund request must be submitted within 60 days from the delivery date
  • Partially used packs are accepted — try Chewral without fear
  • Bundle orders (BOGO, Buy 2 Get 1 Free) are eligible for full refund — no need to return unused packs

How the refund is processed

Once approved, the refund is issued to the original payment method within 5 to 10 business days. You'll receive a confirmation email when the transaction is processed. Bank processing times may add 1–3 additional business days depending on your card issuer.

Return shipping

You don't need to return the product physically — just provide proof of purchase and the reason for refund. This makes the process faster and easier for everyone, and reduces unnecessary shipping waste.

Subscription refunds

If you're enrolled in our Subscribe & Save program:

  • You can pause, skip, edit, or cancel your subscription at any time via your account or by emailing us
  • Your most recent shipment is covered by the same 60-day guarantee
  • Cancellations made after a shipment has been processed will take effect on the next billing cycle

Damaged or defective product

If your pack arrives damaged or defective, email us immediately at support@chewral.shop with photos. We'll send a replacement at no cost — no need to return the damaged pack.

Questions?

Reach us at support@chewral.shop. We're a small, dedicated team based in Brooklyn, NY — we read every message.